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About Us L & S Consulting Limited trading as ToysInYourCar.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our contact details are:

L & S Consulting Ltd. Trading As ToysInYourCar.com
16 Dicket Mead
Welwyn
Hertfordshire
AL6 9NX
United Kingdom

Phone: 0870 803 2392
Fax: 0870 803 2392
Email: Info@ToysInYourCar.com

VAT Registration No. 797 5557 56

Company Registration No. 3995602

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept most major debit, credit and charge cards such as Visa, Mastercard, American Express, Visa Delta, Electron, Switch / Maestro and Solo. If you are shopping from outside of the U.K., then your card company will convert the GBP amount to the currency of your own currency at the applicable rate e.g. Euro or US Dollars, etc. This may be affected by the daily fluctuation of the foreign exchange rate. Any price we may show on our web site from time to time in a currency other than GBP Sterling should be treated as a general guide line to give you rough idea and must not be assumed to be accurate.

We use PayPal to take the necessary payment authorisation. You will be transferred to the PayPal payment area after you complete the CHECKOUT. PayPal is an independent payment service provider which provides a secure and safe payment authorisation service. Your card details are encrypted using their secure encryption software. If you are not sure of PayPal or want to send the payment to our account directly, then send us an e-mail with your request or telephone us with your details. We dispatch your order only after the payment is received.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling We package all items carefully in an attempt to eliminate any chance of damage during delivery. All the items dispatched are insured for additional peace of mind, therefore it is important that you should check before you sign the delivery note when you receive the goods from the delivery company. If you notice any damage to the package, then you should note on the delivery company's copy of the paperwork that the package was damaged and contact us immediately.

Delivery Schedule ToysInYourCar.com utilise various delivery companies. We monitor these companies closely to ensure that our service stays efficient and our rates remain competitive. Normally we use the next day delivery service and the delivery is made only during the weekdays (Monday to Friday except Bank Holidays). In case there is a special request from a customer, we can deliver on Saturdays with an additional cost. We normally endeavour to send your order to you within 2 to 3 business days from the date of order. International orders are generally delivered in under ten working days depending on the delivery method and stock availability. The following courier companies currently work with us: the U.K. Royal Mail, Parcel Force, CityLink, TNT, ACI Express, etc.

Back Orders If your item is not in stock, we will back order for you. In this case we will always inform you by way of e-mail or by telephone so that you can know what is happening. You will always be e-mailed with the option to cancel your order if you would rather not wait. Most items are in stock and we try to update the stock availability in the relevant product description page in case a certain item is not in stock.

Tax Charges Please note 17.5% VAT is added to all orders.

Credit Card Security When you complete the Checkout you are transferred to the PayPal payment area. PayPal is an independent payment service provider who supplies a secure payment authorisation service. All your credit card details are encrypted using their encryption system for the payment authorisation purpose only, and will not be stored anywhere. You can see the SSL logo appearing in the bottom right hand side of your PC screen when you are in the PayPal payment area. If you are not sure of PayPal and you would prefer to remit the payment to our bank account directly, or send us a cheque, then you can contact us by sending an e-mail or by telephoning us.

If you want to remit the payment to our bank account directly, please let us know after you send the remittance to our bank account, details as follows:

Account name: L & S CONSULTING LIMITED.
Bank Name: ABBEY NATIONAL BANK PLC.
Branch Name: PO Box 10102, 21 Prescot Street, London, E1 8TN, U.K.
Sort Code: 09-06-66
Account Number: 40207290

IBAN Number: GB01 ABBY 0906 6640 2072 90
BIC: ABBYGB2LXXX

We will send you the goods as soon as the payment is confirmed.
Please contact us if you have any questions.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0870 803 2392 (International +44 0870 803 2392) or fax us on 0870 803 2392 or write to us at 16 Dicket Mead, Welwyn, Hertfordshire, , AL6 9NX, United Kingdom

Privacy Policy ToysInYourCar.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes.

Returns Policy If for any reason you are not satisfied with your purchase, you can return it to us in its original condition within 14 days and we'll issue you with a full refund (less the delivery charge, plus 10% of the total price or £5.00 whichever is the greater).

If the goods are being returned due to a fault or as a result of an error made by us, we will also refund your delivery charges.

To be eligible for a refund, the intention to return should be notified to us in writing and the return must be authorised and a Returns Autoorisation Number issued prior to the return of the goods.

The returning goods should contain all accessories and original packaging and should be in re-saleable condition. If the goods have been used or are not in a re-saleable condition, then the refund may be rejected or a higher re-stocking fee will be applicable.

It is the responsibility of the customer to ensure that any returned goods reach us and we recommend that an insured service with delivery confirmation is used.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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